We print every order within 48 hours of receiving it, so please allow a total of 5-7 working days to receive your order.
Postage is made by First Class recorded delivery (signature required) with Royal Mail and will take between 1 and 3 days from shipping in the UK.
International delivery can be up to 10 days from the shipping date depending on the location.
If your order hasn't arrived in the 5-7 day period, please get in touch and we'll look into this for you.
- Can I get my order quicker?
Get in touch! Social pages, email or chat. We might well be able to expedite it. We aim to come back to all queries within 24 hours and will be able to let you know if a quicker turnaround is possible.
- Do you ship internationally?
Of course! We ship worldwide! Shipping costs apple in different areas of the world but we can ship directly to your door wherever you are. Our delivery time will be a little longer than normal for international deliveries, depending on your location.
- I want to add to my order - Can I?
Sure, provided we haven't already sent your order, we can add to it no problem, and combine your shipping cost. You just need to drop us an email to confirm that we haven't sent your first order out yet, then, when you have that, place the second order and we will refund the second shipping costs.
- I want to cancel my order - Can I?
Provided we have not started any printing on the order we can cancel it for you. Just get in touch by email and let us know. We will aim to respond within 24 hours to confirm the cancellation (or discuss any problems) and then we can cancel and refund you.
We're confident that you're going to love your Jes Rose order but if you have any questions or concerns, please get in touch and we'll come back to you as soon as we can.
Every printed product is custom made to order, so we're unfortunately not able to accept a return for these items. The exception to this is if it arrives damaged for any reason which can happen from time to time althouh we're working with our delivery partners to reduce this.
We know that some of you are planning big things with your vinyl, so we really encourage you to buy a couple of samples of the vinyl before you do a big order. One of the most important things to remember is that colours can vary from your phone screen to your computer screen to real life, so having a sample is the best way of you knowing exactly what you're getting.
The legal bit: buying items online fall under the 'Distance Selling Regulations' which entitle you to cancel and return your order within 14 days. Our printed products are 'a tailor made or personalised item' and is an exception to these regulations. If you purchase any non-printed products from us, you have the right to return them and you can let us know that you intend to return it by contacting us. You'll have 14 days to return the item, and we'll process your refund as soon as we can but within 14 days of reciving the item. We ask that you pay the return postage for those items.
These are some questions we've had about our vinyl prints. If you don't find the answer you're looking for, get in touch!
- I have a vision, can you do bespoke prints?
Yes(!) and we absolutely love doing this. Get in touch and we'll see how we can bring your vision to life.
- Where can I use my vinyl?
To get the best result from your vinyl we would recommend using your vinyl to upcycle a loved piece of furniture, the back splash in your kitchen or recovering your 1950's drinks trolley.
If you're considering using your vinyl for your walls we recommend to prep the wall fully, ensuring the wall is freshly painted, 100% dry and in a room that is fit for the product e.g temperature, dry and underneath surface - the vinyl will not take kindly to a damp surface however the vinyl itself is waterproof.
If you're hoping to use the vinyl on tiles, we recommend avoiding any grouted surface as the vinyl will not take to the grout however if you cut the vinyl to fit individual tiles then this will work well.
- How hard-wearing is the vinyl, and how long should it last?
Our vinyl offers a very high level of performance for medium term applications whether that is on a table, kitchen side and across a number of different materials e.g metal, wood, plastic.
This high quality vinyl is expected to last 5 years.