x Delivery & Returns – Jes Rose

Delivery & Returns

Delivery

Each order is printed within 48 hours of order therefore please allow a total of 5-7 working days to receive your order.

Postage is made by first class recorded delivery (signature required) with Royal Mail and will take between 1 and 3 days from shipping in the UK.  International delivery can be up to 10 days from the shipping date depending on the location.  

Returns

With every purchase being made to order we are unable to offer a refund unless the product has arrived faulty/damaged. We are happy to offer exchanges within 14 days of receipt. 

FAQs

What if I want my order sooner than your time frame?

Get in touch!  Social pages, email or chat.  We might well be able to expedite it.  We aim to come back to all queries within 24 hours and will be able to let you know if a quicker turnaround is possible.  

 

Do you ship internationally?

Yes, absolutely anywhere.  Shipping costs apply but we can ship directly to your door wherever you are. 

I want to add to my order - can I?

Sure, provided we haven't already sent your order, we can add to it no problem, and combine your shipping cost.  You just need to drop us an email to confirm that we haven't sent your first order out yet, then, when you have that, place the second order and we will refund the second shipping costs. 

 

I want to cancel my order - can I and how?

Provided we have not started any printing on the order we can cancel it for you.  Just get in touch by email and let us know.  We will aim to respond within 24 hours to confirm the cancellation (or discuss any problems) and then we can cancel and refund you.

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How hard wearing is the vinyl and how long should it last?

Our vinyl offers a very high level of performance for medium term applications whether that is on a table, kitchen side and across a number of different materials e.g metal, wood, plastic. This high quality vinyl is expected to last 5 years.

 

I have a vision, can you create bespoke prints?

Yes, we love doing this.  Get in touch and we will start trying to bring your vision to life. 

Are you on social media?

Of course, we have Instagram - get following us by clicking the icons below to track our journey!

Do you have a store?

Currently, we are just online.  We hope the pictures will do the vinyl justice, but if you want any more pictures or videos of items, then get in touch and we will help as best we can.

I am a brand / individual and want to collaborate with you, where should I start?

Get in touch.  We are always looking for fresh inspo so collaborations are great. 

Should I subscribe to your email list or will you spam me?

We will never knowingly send spam!  We hope to use the mailing list just occasionally for key and exciting updates and exclusive news, offers and discounts. 

 

Where can I use my vinyl?

To get the best result from your vinyl we would recommend using your vinyl to upcycle a loved piece of furniture, the back splash in your kitchen or recovering your 1950's drinks trolley. If you're considering using your vinyl for your walls we recommend to prep the wall fully, ensuring the wall is freshly painted, 100% dry and in a room that is fit for the product e.g temperature, dry and underneath surface - the vinyl will not take kindly to a damp surface however the vinyl itself is waterproof. If you're hoping to use the vinyl on tiles, we recommend avoiding any grouted surface as the vinyl will not take to the grout however if you cut the vinyl to fit individual tiles then this will work well.