FAQ

Ordering and delivery

How do I order with Jes Rose?

Every order with Jes Rose is printed specificially for you, to the specification you choose, by our local team in Manchester, England.

Pick the design you like, the size you need (or request a custom size here) and we'll send your order to our printing team to be processed.

Before you place your Jes Rose order please order samples prior you can do this by selecting Standard or Window vinyl then pick 'Sample' from the size menu AND the print direction menu, samples are size A5.

We send off twice weekly print runs (or more during peak times) so we advise 7-10 days for your order to be printed, checked and delivered to you.

To order vinyl rolls click here!

To order peel & stick tiles click here!

Shipping

The times below are shipping times and do not include creating your order, please refer to our live & updated turnaround times to view our current turnaround times to make your order.

  • Vinyl Rolls-

Vinyl rolls are shipped on a tracked next day delivery service from when your order is printed & ready to leave us with DHL (UK) & are also shipped with DHL for international orders (this can take up to 10 working days to reach international customers.)

  • Vinyl Samples-

Vinyl samples are shipped with Hermes on a tracked 2 day delivery service from when your samples are printed & ready to leave us (UK)

  • Peel & Stick Tiles-

Peel & stick tiles are shipped on a tracked next day delivery service with DHL from when your order is printed & ready to leave us (UK) & are also shipped with DHL for international orders (this can take up to 10 working days to reach international customers.

  • Peel & Stick Tile Samples-

Tile samples are shipped with Hermes on a tracked 2 day delivery service from when your samples are printed & ready to leave us (UK)

 

Please keep in mind when your order is out for delivery & you have requested/signed for it to be left in a safe place or with a neighbor you are accepting DHL/Hermes terms & conditions which state they are not liable for lost/stolen parcels once left in your designated safe place. We unfortunately can not replace any items which have been agreed to be left in a safe place by yourself as we are unable to claim from couriers if you agree to their terms & conditions when choosing for your order to be left in a safe place.

 

Our vinyl & peel & stick tiles are printed from two seperate Jes Rose locations meaning you may be charged extra shipping if purchasing both products in one order.

Do you sell Gift Vouchers?

We do! You can order a gift card via this link. We offer cards with various amounts on it and we'll email it straight away to your mailbox.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@jesrose.co.uk.

Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@jesrose.co.uk, we may be able to cancel your order before it’s processed.

Once it's been printed, we're no longer able to cancel your order.

Does the vinyl have a shelf life?

Yes. We would reccomend applying your vinyl as soon as you recieve it for best results. If the vinyl is sat in a cupboard on the backing paper for a few months over time the adhesive will dry out & will not adhere to your surface as well as it would if used as soon as its purchased.

Can I alter my order?

We try and have a very quick turnaround for processing orders with our printing team, so usually we'd encourage you to place a new order.

If you have made a mistake with your order please contact us at hello@jesrose.co.uk and we'll do our best to help.

When will my order arrive?

This depends on where you are located. These timings are based on the day of dispatch, not the date your order was placed. You can view our live updated turnaround times by clicking the banner at the top of the website.

Check out the currnet turnaround times.

Please keep in mind our vinyl rolls and peel & stick tiles are shipped from seperate Jes Rose locations & may be shipped within different time frames.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Do you post internationally?

Yes! We have the ability to post anywhere in the world however some prices are not automatically calculated at checkout and you may be asked to get in touch with the team for a specific price.

Shipments to Ireland, the EU, America, Australia and New Zealand are all preset and will be calculated at checkout.

At checkout you will pay the shipping charge, but please be aware that if you are receiving an international order you will be liable for any import tax and charges that your country sets for the import of these goods.

These vary by country, so please check with the relevant authorities in your country on what the import tax value will be.

Payment

What payment methods do you accept?

We accept a range of payment options:

Debit/Credit Card:

You can pay via Visa, Mastercard, American Express, Discover, Diners Club or Maestro directly through our site.

 

Shop Pay:

You can pay via Shop Pay, the app run by Shopify which gives you an incredibly smooth checkout experience. The app allows you to track your Jes Rose delivery and even other deliveries like Amazon.

 

Apple Pay/Google Pay:

You can pay via Apple or Google pay with a various number of debit and credit cards. If paying via these methods, please ensure the correct delivery address and delivery method is chosen before progressing.

 

ClearPay:

You can also pay in installments via ClearPay. Spread your payments out over a number of weeks interest free via ClearPay. Find out more on the ClearPay website.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Returns

Can I return or exchange an item?

We're confident that you're going to love your Jes Rose order but if you have any questions or concerns, please get in touch and we'll come back to you as soon as we can.

Every printed product is custom made to order, so we're unfortunately not able to accept a return for these items

 

Before checking out you will see 'I have ordered samples or am ordering samples & checked my order (inc. vinyl type, sizes) and read & agreed with the terms and refund policy.' checkbox. If this is checked & samples have not been ordered prior to your product order & you are unhappy with your printed product we are unable to accept refunds & returns.  Our printed products (vinyls, tiles, decals and laptop covers) are 'a tailor-made or personalised item' and are an exception to the Consumer Contracts regulations. 

One thing that we definitely cannot say enough, is to order a sample & read our 'how to use/FAQs. Our customers plan amazing things and we want to make sure that it's perfect, it sticks to your area ok & suits your particular project.

One of the most important things to remember is that colours can vary from your phone screen to your computer screen to real life, so having a sample is the best way of you knowing exactly what you're getting in regards to look, feel & you can test the vinyl works in your certain area & be sure when your recieve your roll order you will not have any issues.

As all of our prints are done bespoke for you, we're not able to accept returns on them if you don't like the colour or the product.

You can view our 'how to use our vinyl' page for detailled information on vinyl types & FAQs

 

The exception to this is if it arrives damaged for any reason which can happen from time to time, although we're working with our delivery partners to reduce this. If your order arrives damaged please take photographs & email hello@jesrose.co.uk so we can look into it for you. Please keep the vinyl & the packaging as we may need this to arrange a collection for the damaged vinyl.

 

As always, if you have any questions, please do get in touch!

 

The legal bit: buying items online fall under the 'Consumer Contracts Regulations' which entitle you to cancel and return your order within 14 days. Our printed products (vinyls and laptop covers) are 'a tailor-made or personalised item' and are an exception to these regulations. 

On the occasion that we do accept a return, we ask that you pay the return postage for these and we may charge a fee for restocking the items. We also may refuse the return if the item is not returned in a suitable condition.

If you purchase any non-printed products from us, you have the right to return them and you can let us know that you intend to return it by contacting us. You'll have 14 days to return the item, and we'll process your refund as soon as we can but within 14 days of receiving the item. We ask that you pay the return postage for those items.

My order has arrived but it’s been damaged. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the damage, packaging and postage label in question and email our customer service team via hello@jesrose.co.uk with the details. We can help assess the situation & advise furthur. 

Please keep your vinyl & its packaging incase we need to arrange a collection of the damaged vinyl.